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I have a big head and Otto brand caps are about the only ones that fit me well. I was happy to find e4hats carried Otto.

I ordered 5 caps, they sent 4. I called to tell them about their mistake. I was told it would be checked and reprocessed. Not sure what that means but nothing happened.

Long story short, after 2 attempts by phone and 3 by email with no response, I called Visa and disputed the charge. The charge was refunded in 25 minutes after Visa got involved. Everyone makes mistakes but character is revealed by what is done after the mistake. I'll never buy from them again.

There are many honest businesses operating on line, e4hats just doesn't happen to be one of them. Thanks for reading.

Product or Service Mentioned: E4hats Customer Care.

Reason of review: Order processing issue.

E4hats Cons: No communication and no restitution.

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