E4hats Reviews | e4hats.com @ PissedConsumer

Aseel Cmf

Others should beware

Aug 12, 2021

1.0

I am so worried about online purchase safety that I use a different middle initial with EVERY purchase. (IDK why the charges go through, but that's another issue) I used a specific letter for my purchase with E4Hats.com. AND a slightly different spelling on my address. TWO weeks later I received a call from an online retailer attempting to confirm over $2000.00 worth of electronics being delivered to another state. The security person repeated the billing address and middle initial as that which I used for my e4hats purchase. I had to cancel my card, appeal all of the purchases that DID go through during those two weeks. I tried numerous times to contact e4hats. Eventually I got through on the phone, but the person hung up on me. TLDR: e4hats.com is NOT SECURE My credit card info was STOLEN form e4hats.com

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Pros:

Good selection

Cons:

Credit was stolen

User's recommendation: Be wary

1 comment

Guest-2342026

May 26, 2023

Thank you

Helpful

Anonymous

Guest-1570101

Washington, District Of Columbia

DO NOT BUY FROM THIS COMPANY

Jun 27, 2019

1.0

I bought a hat in one color and then sent me one in a completely different color. They said it was the SAME HAT and that the color didn't mater. Then they offered a partial $10 return. I grudgingly said yes--then the said "no, we're going to give you $6.99". What kind of a scam company is this?? Buyer beware!

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Christopher C Fxp

E4Hats Should Shut Down

Jul 12, 2018

1.0

I ordered a hat, which did not fit right. I returned the hat for an exchange. E4hats claimed they received the return and sent the new order. However, the new order never arrived. When I emailed them they claimed they mailed through USPS, but the tracking number showed as in pre-shipment. E4hats put in a request to USPS, who of course claimed they never received it. I spent $30 of my hard earned money only to have E4hats *** it away. E4hats should shut down due to horrible customer service. Thanks for nothing E4hats. I will never shop there again, and I buy a lot of hats. To anyone reading this review, do not buy from this company as they will find a way to screw you.

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Loss:

$30

Reason of review:

Poor customer service

Preferred solution: Full refund

Anonymous

Guest-1041344

Refused refund

May 01, 2017

1.0

Sent defective torn hat, charged me to send it back then refused refund claiming it was damage while shipping back.

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Reason of review:

Return, Exchange or Cancellation Policy

Anonymous

Guest-1041348

Refused refund

May 01, 2017

Returned cheap hat and received .1 refund. Merchandise arrived ripped up and they charged me to return ship. Refused to return my $12.30

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Reason of review:

Return, Exchange or Cancellation Policy

Anonymous

Guest-1015453

Never Again

Mar 01, 2017

1.0

I have a big head and Otto brand caps are about the only ones that fit me well. I was happy to find e4hats carried Otto. I ordered 5 caps, they sent 4. I called to tell them about their mistake. I was told it would be checked and reprocessed. Not sure what that means but nothing happened. Long story short, after 2 attempts by phone and 3 by email with no response, I called Visa and disputed the charge. The charge was refunded in 25 minutes after Visa got involved. Everyone makes mistakes but character is revealed by what is done after the mistake. I'll never buy from them again. There are many honest businesses operating on line, e4hats just doesn't happen to be one of them. Thanks for reading.

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Cons:

No communication and no restitution

Reason of review:

Order processing issue

Anonymous

Guest-1001718

Cheaply made hat from China

Feb 02, 2017

1.8

I recently purchased a Red Hat Fascinator from e4Hats.com. The hat is so cheaply made that the red band around the base of the hat was loose and barely attached with four dots of glue. I have to buy some fabric glue and glue the band onto the hat myself. This hat is made in China and definitely not worth the twenty two dollars plus shipping that I paid. The return policy that came with the hat was so restrictive that a return even for a replacement is not cost effective for the buyer. I will not make another purchase from this company again due to inferior products.

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Loss:

$23

Reason of review:

Bad quality

Preferred solution: Let the company propose a solution

Myka Izd

Saint Matthews, Kentucky

E4hats - Caps Review from Saint Matthews, Kentucky

Feb 09, 2016

1.2

This is the worst customer service I have ever seen. No wonder they don't let you leave a review on their web site! I called before I ordered to clarify that I wanted only unstructured ball caps. So I ordered 4 caps that were to be alike, just different colors. What I received was 3 of a kind and one that was definitely structured. The instructions on their site for measuring for a size must be totally off. The caps literally came down over my husband's ears. They were huge! My husband requires a larger size, but these were entirely too big. I called to speak with someone and they could not speak English. I finally spoke with someone who assured me that if the order was wrong, they would pay return shipping. The cost was $11.35 to mail with a tracking number, which their web site said was necessary. I got a refund of the money for the caps but no refund for a mixed up order that was their responsibility. I understand that isn't a great deal of money but it is the principle. Now they won't even answer when I call. They are not reputable. Save yourself a lot of hassle and use another company.

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Reason of review:

Not as described/ advertised

Jenia His

Meridian, Idaho

Dishonest rip-offs

Dec 01, 2014

1.9

I ordered 150.00 worth of hats on 10/13 /14. I did receive the hats on the 17th at my home, but was out of town. When I tried them, decided to send most of them back, some for credit, some for a refund. They did receive the hats, and took off $80.00!!! for restocking fees and there was no reply at all about the 4 hats that I wanted to exchange them for. The sizing of their hats is ridiculous, hats are not all one size fits all! They appear to be charging over 50% restocking fees. I was not aware of that, and would NOT EVER think of ordering from them again.

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Loss:

$80

Pros:

Some of the hats

Cons:

Communication with the company

Reason of review:

Poor customer service

Preferred solution: Full refund

Anonymous

Guest-311943

California, Maryland

E4 Hats

Dec 27, 2012

Their product are very cheap and the hats are very very small. No matter how big you get it. According to the return policy they will keep your product and you will not get your money back. It states 100% restocking fee possible if you return the product and they will reverse the free shipping fee. Which means you will not get your money back, you will not get your product back, and they will also bill you the shipping fee they did not bill you originally since it was free. In math terms: You only spent $20 on item and shipping was free. $20+0=$20 If you return item you are gomna spend $10 to send it back, they are gonna charge you $10 because you got free shipping before. Your return will be $20-$20 -$10-$10= $20 more dollars billed to your credit card. Costing you $$40 and you have no product!

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Loss:

$20

Anonymous

Guest-274290

Woking, England

International shipping scam

May 29, 2012

Re: e4hats and international (i.e. non-US) customers They sell decent hats but do NOT buy if you are an international customer. They send you the package after you've paid the stated Postage and Packing. However, it is not delivered as they send it without paying sufficient excise duty/sales taxes. You then have to pay the tax yourself to get the hat (about 50% of its value) or get nothing as they refuse to refund your sale. When trying to query this, you get a aleolithic approach to customer service - stay well clear. Ordered in April 2012

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1 comment

Guest-672749

Jul 01, 2013

I believe oversea sales tax is your duty as a citizen of the destination country. No company is responsible for paying your own duties as a citizen (hence "duties").

Helpful

Philip E Ytw

Reston, Virginia

E4hats Falsely Advertised!

Jul 02, 2011

e4hats' "British Country Gentleman Cap":

"I ordered this cap a few days ago and the fulfillment was relatively quick. It is advertised as a "100% linen" cap. Unfortunately, when it arrived, it was obviously (probably from the moon) quite visibly NOT linen. A quick check of the tag inside of the hat by the seller, "e4hats.com", would have revealed that the contents were "65% POLYESTER and 35% COTTON". The photo on the website is actually of a linen fabric hat, but the hat I received really is, from a distance, a obvious cheap poly/cotton blend. The seller, e4hats.com, has to know this, if selling hats is their business, but is probably hoping that most people would either not know the difference, not care, or be too inconvenienced by having to go back to the shipping company to return the item. I expect to get a hollow apology stating, "We're sorry, our picker made a mistake..."; but the numbers match up, this was intentional! They're trying to dupe the customers, and they're disreputable merchants!!"

Here in this country we have laws about flagrantly false advertisement. We don't simply "make up" what ever we want in order to make a sale, at least not with impunity! I would never have ordered this garbage hat if it had been faithfully advertised, and as such, I should not have suffered any financial loss due to your unscrupulous product description in the advertisement.

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4 comments

Guest-819078

May 23, 2014

People that write in all caps are usually quite trustworthy.

Helpful

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mehanasoasis T

Lawrenceville, New Jersey

E4hats-shoddy goods-refund scammers

Apr 02, 2010

After paying $23.00 each, I recieved 2 Dollar Store quality hats from e4hats.com website offers refunds so I felt safe in ordering. One hat ripped in two as I went to wear it for the first time. After seeing that the other hat was exactly the same cheap quality, I returned them both 2 days after recieving them and requested a refund of my almost $54.00! e4hats.com responded with an e mail full of bogus excuses as to why I would get no refund. One of them being that the hats "were wore" yes, WORE. Not worn. Their feedback has several of the same type complaints. I should have read it BEFORE ordering!

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8 comments

Guest-363134

Oct 23, 2011

I'm sorry that happened to you Juano, and others. I still get upset when I think that I was %100 ripped off by E4Hats!!

I even reported them to the BBB. But it will probably take a LOT more people doing the same thing before they stop stealing from people.

Helpful

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pedward P

Fort Huachuca, Arizona

Shipping of Hats to Germany

Oct 16, 2009

The e4Hats Company which offer differnt hats in Internet absolutely insist that a packet with 2 requested hats were shipped by USPS to consignee in Germany, but the result of performed investigation shows that the items no one time were transfered from the e4Hats company to USPS. The consignee in Germany although received tracking number but the number is just elektonically notification by the shipper that he wiil next time something mail, this does not indicate receipt by the USPS or the actual mailing date. The e4Hats Company received money (total of $69.33)but not issues any product. This is a fair swindle. I would like to heats-up other people to request something by this company

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Loss:

$69

1 comment

Guest-316238

Jul 22, 2011

I had exactly the same experience with my delivery to Belgium! According to USPS website they have never received anything but an electronic notification.

I submitted a claim and waiting for their reply now.

Helpful

Contact Information

Website:

www.e4hats.com

Mailing Address:

701 S. Harbor Blvd.

Fullerton, California 92832

United States

Phone:

(714) 526-1300

Contact E4hats Customer Service

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E4hats

E4hats Overview

Others should beware

DO NOT BUY FROM THIS COMPANY

E4Hats Should Shut Down

Refused refund

Refused refund

Never Again

Cheaply made hat from China

E4hats - Caps Review from Saint Matthews, Kentucky

Dishonest rip-offs

E4 Hats

International shipping scam

E4hats Falsely Advertised!

E4hats-shoddy goods-refund scammers

Shipping of Hats to Germany

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